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Teams call queue presence based routing1/11/2024 Web service-based Power Automate and Azure Logic Apps integrations with external systems.CRM integrations via standard IVR modules.Multi language support throughout the product.Music on hold during warm handovers / consulted transfers.Legacy style professional call waiting / camp on busy features.Automatic queue position and waiting time messages.Agents can use mobile phone with carrier subscription as answering device.Powerful and user-friendly statistics portal with interactions report and retrieval. Professional, fully featured, and ergonomic attendant console/contact center client.Full PBX replacement functionality natively in Teams – including PSTN outbound.Mix and match PSTN number sources for a true global solution with local breakouts from any service provider.Full compatibility with all your PSTN numbers in Microsoft 365 from any Direct Routing service provider – but also with Microsoft Calling Plans, and Operator Connect / Operator Connect Mobile.100% API integration – no SBC integration of any kind required.Tendfor for Teams offers features such as: Onboarding is quick and easy - a POC or production system in your own environment is typically onboarded the same day as ordered, with full onboarding and setup workshop within a week. Having all call handling and routing working directly within the Microsoft 365 environment is a revolution, offering lowered TCO for enterprises looking to make the most of the full potential Teams holds as a unified communications and collaboration platform. In February 2022, Tendfor also became the world's first solution to be fully certified for Microsoft Teams based purely on native API integration, including for all call handling. Starting December 2019, Tendfor for Microsoft Teams became the world's first production platform for professional contact center and receptionist/attendant console users, based entirely on Microsoft's new Graph Cloud Communications API for Teams.
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